Terms of Service
These Terms of Service ("Terms") govern your use of the Straton CRM platform and related services offered by SBHelpGroup LLC ("we," "us"). By creating an account or using the service, you agree to these Terms. Customers acting as data controllers should also review our Data Processing Agreement.
Accounts
You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account.
Acceptable use
- Do not use Straton to send unsolicited messages (spam), violate telecommunications laws (TCPA, CAN-SPAM, CASL), or transmit illegal content.
- Obtain proper consent before calling, texting, or emailing any contact uploaded into the CRM.
- Do not attempt to reverse-engineer, disrupt, or gain unauthorized access to the platform.
Subscription and billing
- Plans are billed monthly in advance. A 7-day free trial is offered to new accounts.
- Usage-based charges (AI tokens, SMS/MMS, voice minutes, AI voice usage) are billed from day one in arrears and are payable even if you cancel your subscription during the free trial period. Cancellation does not waive accrued usage charges.
- Cancel any time through the customer portal; cancellation takes effect at the end of the current billing cycle. Paid amounts are non-refundable except where required by law.
Your data
You own the data you upload or create in Straton. You grant us a limited license to host, process, and display it solely to provide the service. See our Privacy Policy for details.
Service availability
We strive for high uptime but do not guarantee uninterrupted service. Scheduled maintenance and occasional outages may occur.
Third-party services
Straton integrates with third-party providers (Twilio for voice/SMS, Stripe for billing, email providers). Your use of those services is subject to their respective terms.
Termination
We may suspend or terminate accounts that violate these Terms, including for abusive messaging, non-payment, or illegal activity.
Disclaimers
The service is provided "as is" without warranties of any kind. We do not guarantee specific business results.
Limitation of liability
To the maximum extent permitted by law, our total liability is limited to the amount you paid us in the 12 months preceding the claim.
Governing law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Disputes will be resolved in state or federal courts located in Mercer County, PA.
Changes
We may update these Terms. Material changes will be posted here with a revised "Last updated" date. Continued use after changes means you accept them.
Contact
Questions? Email legal@sbhelpgroup.com or call (833) 699-7051.